Shipping & Refund Policy

Shipping

Shipping Prices:

U.S. orders of $55 or more qualify for free shipping. For U.S. orders under $55 and international orders, available shipping options and charges are shown at checkout.

Invalid Address's:
If a product is sent to an invalid, or incorrect address, USPS will typically return the item. When the product is returned, the customer is entitled to a refund on the product minus the shipping cost if requested within the first 30 days. Anytime past that refunds are not possible.

If you request an address change mid transit typically, we can reroute the package free! Please contact us

Canceling Orders:

If you would like to cancel or make changes to your order, we ask that you reach out to us. If your product has already shipped prior to a cancellation request or order change request we ask that you return the package.

We ask that you contact us within the first hour of canceling a package. After that hour has passed, you are no longer entitled to a refund if the package has been shipped out.

Product Defects:

While rare sometimes product defects do happen. Returns are available under our 60-day money-back guarantee, subject to its eligibility requirements. If you receive a defective product upon delivery, contact us to request a replacement or refund. 

International VAT or Import Taxes:
All international customers are expected to pay their import duties or VAT. We are not responsible, nor can we pay import taxes on your behalf. 

We are not liable for late shipping times if customs hold your package due to unpaid import fees or taxes.

Old Unresolved Shipments:
We are no longer responsible for in transit, rerouted, or any package failed to delivered after 40 days. If your package was lost, never scanned in, lost by USPS, or sent back to us it is your obligation to email us within 40 days so we can fix the issue. ALL ORDERS older than 40 days that have unresolved shipping are not entitled to a refund but you are still more than welcome to email us.

Shipping Obligations & Shipping Issues:

We are not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. We pass the items off to a third-party logistics carrier, that being USPS or Ascendia. We can't be accountable for the mistakes or errors of a third party.

For this reason, we offer shipping protection. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.

If shipping insurance is opted out of, we, unfortunately, can't do anything to further assist you.

Contact us at support@themanesolution.com if you have any questions exceptions can be made or fill out the contact us form.

60-day money-back guarantee

The Main Solution 60-Day Money-Back Guarantee

We stand by our products, which is why we offer a 60-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 60 days of receiving it.

Return Eligibility

To qualify for a return:

  • Items must be in their original condition, unopened, and with all seals intact. If the seal is removed, the product is not eligible for a refund.
    The product and its packaging must be returned in the same clean, undamaged condition as received. Any damaged, dirty, or altered packaging will result in a denied refund.
  • You must provide proof of purchase (receipt or order confirmation).

How to Start a Return

To initiate a return, email our support team at support@themanesolution.com. If your return is approved, we will provide instructions on where to send your package. You are responsible for the return shipping costs.

Return shipping must be covered by the customer. Items sent back without prior approval will not be accepted.

Our Right to Refuse Returns

We reserve the right to refuse any return or deny the money-back guarantee for any reason. This includes, but is not limited to:

  • Items returned with broken seals
  • Products that are damaged, dirty, or not in their original condition
  • Shipping issues related to how the item is returned to us

If a return does not meet our standards, it will be denied and not refunded.

Damages & Issues

If your order arrives damaged, defective, or incorrect, please contact us immediately so we can make it right.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. If approved, your refund will be processed to your original payment method within 3-7 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

For any questions, reach out to us at support@themanesolution.com. We’re happy to help!